Your privacy matters to us, and we are committed to protecting your personal information, and only using it legally and responsibly.
Who we are
LSI Network work with charities and NPOs by providing additional consultancy resource in areas such as CRM implementation, data management, GDPR and Gift Aid compliance and training.
We are the controller of your data and registered with the Information Commissioner’s Office (ICO) under Data Protection Registration Number: Z9468954.
LSI Network Ltd is a company registered in England & Wales, Company Number: 05719580.
How do we keep your information secure?
The security of the data and personal information that we store is important to us. We follow strict security procedures in the storage and disclosure of the information which you have given us to try to prevent:
• Unauthorised access;
• Improper use or disclosure;
• Unauthorised modification; and
• Accidental loss, damage, and destruction
We are required to make sure any transfers of information are carried out securely, in accordance with best practice, and in compliance with Data Protection regulations.
All our staff and data processors who have access to, and are associated with the processing of, personal information are legally obliged to respect the confidentiality of the personal information of all those who engage with us.
Transfers of data outside the UK
In some cases, some of the services we provide or some of the processes we use may involve personal information being transferred outside the UK, for example where any data processors’ servers are located in Europe or elsewhere e.g. email management companies such as Mailchimp.
Links to other websites
This privacy notice does not apply to third-party websites you are directed to from our website. We encourage you to read the privacy statements on the other website that you visit.
What rights do you have in relation to your personal information?
You have certain rights in relation to your personal information. They are:
• The right to obtain confirmation that we are processing your personal information;
• The right to access your information;
• The right to have your personal information rectified if it is incomplete or inaccurate;
• The right to have your personal information removed or deleted in certain circumstances, for example when you have withdrawn consent for it being processed and we have no other legal basis for processing it;
• The right to restrict the processing of your personal information in certain circumstances;
• The right to object to certain processing including the right to not be subject to an automated decision making and the right to object where we are processing your information on the basis of our legitimate interest;
• Where you have provided your consent to the processing, the right to withdraw consent to the processing of your data (without affecting the lawfulness of the processing based on consent before its withdrawal); and
• The right to require us not to send you marketing communications.
Please note that some of the above rights are not absolute, and requests may be refused where exceptions apply – where this is the case, we will always share the reason behind a decision and offer the right to appeal the decision.
For a more detailed explanation of these rights, please see the Information Commissioner’s guidance.
Subject Access Request
You can ask us to confirm if we are keeping any personal information about you and you can also request to receive a copy of that personal information – this is called a Subject Access Request.
To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, driving licence or birth certificate before your request can be processed. Please try to be as clear as possible about the information you are seeking, as this will help us respond to your request more efficiently. Once we have received your Subject Access Request and proof of identity, you will receive a response from us within one month.
If you would like to submit a Subject Access Request or exercise any of the other rights referred to above, please email firstname.lastname@example.org with Subject Access Request in the subject line.
If you are not happy with how we handle any of your requests, queries, or concerns, you can contact the Information Commissioner’s Office (www.ico.org.uk), which oversees the protection of personal information in the UK.
We may be required to update the terms of this policy from time to time. We will notify you about any significant changes in the way we treat personal information, usually by sending a notice to the primary email address or postal address you have provided, or by placing a prominent notice on our website(s).
How to contact us?
How we use ‘cookies’
Like most websites, we use ‘cookies’ to help make our site, and the way we use it, better. Cookies mean that a website will remember you. They are small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier. We also collect this information so we can see what type of device and operating system you are using to access our website. This helps us optimise our website for the most frequently used devices.
Information we get from your use of our website(s) and services
We collect information about the services you use and how you use them in several ways, including:
• When you visit our website, including using cookies.
• When you view and interact with our emails, advertisements, and content.
Information we collect from publicly available sources
We may collect publicly available information about you to assist us with our activities.
What other organisations do we share your information with?
We will not sell your personal information to any third parties or external organisations outside of the LSI Network group.
Sharing your information with our service providers/external data processors
We may share some of your personal information with our service providers/external data processors, to carry work out on our behalf. Examples of such service providers/data processors include:
• Our e-news distribution service provider (currently MailChimp)
• Third party mailing houses where we are sending out postal communications to many individuals and it is necessary and efficient to employ a third-party printer with capacity and expertise.
Any such companies are acting as our data processors and the contracts we enter with them require them to comply with UK data protection laws; to process your information only for the purposes we specify, and to make sure they have the appropriate controls in place to protect the security of your information.
How long do we keep your information?
We will keep your information for as long as is necessary for the purposes set out in this privacy notice, to fulfil our contractual obligations to you, and to comply with legal requirements, tax, and accounting rules for record-keeping purposes. The retention period will vary according to the nature of the purpose under which the information is held.
Updated on 11/7/2023